1. How is delivery to Europe handled for orders from the LADY BUNNY online store?

Delivery of orders to European countries is carried out by the international company DHL to the branch.

  1. How much does shipping cost?

The shipping cost depends on the rates set by the carrier. Shipping costs will be displayed during the checkout process before you make your payment.

  1. Can I exchange or return products purchased from the online store Lady Bunny?

Yes, we want to make online shopping as easy and enjoyable as possible! If you're not satisfied with a product due to style, color, size, or any other reason, you can exchange or return it within 14 calendar days after receiving it.

  1. Are there any conditions for returns?

Unfortunately, we will not be able to accept returns in the following cases:

- If more than 14 days have passed since the buyer received the products.

- In the absence of an "EXCHANGE/RETURN OF PRODUCTS" form with the specified reason for the return, as well as a settlement document issued to the buyer along with the sold products.

- In the case of an incomplete return, including the absence of a sales receipt, original packaging, labels, etc.

- If the product has been used and its presentation, consumer characteristics, seals, or labels have been altered.

  1. What is the process for returning an order?

To return a product, please follow these steps:

- Fill out the return form provided.

- Pack the returned products using the original packaging.

- Include the completed return form in the package.

Next, you need to send the products along with the completed return form to the address provided by our technical support.

IMPORTANT: The original packaging must be undamaged and free from any adhesive tape, inscriptions, stickers, or other foreign elements that may affect the product's presentation.

  1. Who covers the shipping cost for returns?

Shipping costs for returns are at the buyer's expense. Please note that delivery charges are non-refundable.

  1. How long does it take to receive a refund?

Refunds are processed within 3 business days and credited back to the client's account.

If you have any further questions or need assistance, feel free to contact our customer support team. We are here to help you have a seamless shopping experience with Lady Bunny's online store!

  1. Did Lady Diana herself design the fashion collection?

Yes, Lady Diana personally designs the fashion collection for her brand. She is passionate about creating stylish and trendy pieces that will delight her followers.